FAQs

You are able to keep track of your balance by utilizing our Automated Telephone Banking System, eBanking, or Mobile eBanking using the app on your phone or mobile device.

The current balance on your account is the balance from the close of business the previous day. It is the balance that we start with at the beginning of the business day. The available balance is what is actually available for withdrawal in your account. It takes into account any pending deposits or credits you may have as well as any holds/floats on the account. The available balance is always the balance that you want to use when using the funds in your account.

Your account is overdrawn because an item(s) was presented to your account and your balance was not sufficient to cover these charges. Please contact our First Bank Service Center at 1-800-760-2265 option 2 for more specific assistance regarding your overdrawn account.

Client may register for the Mobile App by visiting first.bank and choosing the app links at the bottom of the website OR they may go to the app store on their mobile device and search for First Banks Biz to Go.

First Bank Debit Cards have a $1,500.00 purchase limit. If you need to make a purchase over this amount, please contact the First Bank Service Center at 1-800-760-2265 option 2.

Please contact the First Bank Service Center at 1-800-760-2265 option 2 to raise the purchase limit on your debit card.

You may activate your personal debit card by making a purchase or withdrawal using your PIN number. Business clients may activate their cards by calling 1-800-757-9848 from the phone number associated with their account.

Please contact our First Bank Service Center at 1-800-760-2265 option 2 or your local branch to get a dispute started on an unauthorized debit card charge. Visit our Locations page to find a local branch closest to you.

Please contact our First Bank Service Center at 1-800-760-2265 option 2 or your local branch during normal business hours to report a card lost or stolen. After hours and on weekends, please contact our card monitoring company at 1-800-262-2024.

You may reset the PIN number on your First Bank Debit Card by going through our Automated Telephone Banking System. Please contact the First Bank Service Center at 1-800-760-2265 option 2 if you have any problems or need assistance getting this information reset.

Yes, please visit our Credit Cards page to learn more and fill out an application online.

1. To help the government fight the funding of terrorism and money laundering activities, Federal law requires us to obtain, verify, and record information that identifies each person acting as an authorized signer or is a Beneficial Owner of the entity. When you apply for an account, we will ask for the name, residential address, date of birth and other information that will allow us to identify those individuals designated as authorized signers and Beneficial Owners. In addition, we will require a valid (unexpired) Primary Identification for each individual.

Acceptable Primary Identification

• U.S. Driver’s License
• U.S. State ID
• U.S. Military ID
• Resident Alien/Permanent Resident Card
• Passport
• Matricula Consular ID Card
• Guatemala Consular ID Card
• U.S. Visa Border Crossing Card

Note: If the address on the Primary ID is not the individual’s current residential address, or the ID does not display a residential address, a passport for example, additional documentation is required to show the current residential address. This might include, but is not limited to, a utility bill or lease.

2. Information regarding the individual Beneficial Owners of the business. Beneficial Owners are those who own, directly or indirectly, 25% or more of the equity interests of the business. This information is collected to help fight financial crime.

3. Registration documents from the state where you registered your business in addition to documentation regarding the type of business entity you own. Contact your local First Bank branch for further information.

To help the government fight the funding of terrorism and money laundering activities, Federal law requires us to obtain, verify, and record information that identifies each person who opens an account. When you apply for an account, we will ask for your name, residential address, date of birth and other information that will allow us to identify you. In addition, we will require a valid (unexpired) Primary Identification.

Acceptable Primary Identification

• U.S. Driver’s License
• U.S. State ID
• U.S. Military ID
• Resident Alien/Permanent Resident Card
• Passport
• Matricula Consular ID Card
• Guatemala Consular ID Card
• U.S. Visa Border Crossing Card

For minors, Driver’s Permit with picture; Birth Certificate when other forms of ID are not available.

Note: If the address on the Primary ID is not the individual’s current residential address, or the ID does not display a residential address, a passport for example, additional documentation is required to show the current residential address. This might include, but is not limited to, a utility bill or lease.

You may find out who a check was written to by viewing the check through eBanking, contacting your local branch, or calling the First Bank Service Center at 1-800-760-2265 option 2.

You may view an image of your check through your eBanking by clicking on the check number itself. If you have a check number which may have already cleared your account, the only image you will be able to see is that first item which cleared.

1. To help the government fight the funding of terrorism and money laundering activities, Federal law requires us to obtain, verify, and record information that identifies each person acting as an authorized signer or is a Beneficial Owner of the entity. When you apply for an account, we will ask for the name, residential address, date of birth and other information that will allow us to identify those individuals designated as authorized signers and Beneficial Owners. In addition, we will require a valid (unexpired) Primary Identification for each individual.

Acceptable Primary Identification

• U.S. Driver’s License
• U.S. State ID
• U.S. Military ID
• Resident Alien/Permanent Resident Card
• Passport
• Matricula Consular ID Card
• Guatemala Consular ID Card
• U.S. Visa Border Crossing Card

Note: If the address on the Primary ID is not the individual’s current residential address, or the ID does not display a residential address, a passport for example, additional documentation is required to show the current residential address. This might include, but is not limited to, a utility bill or lease.

2. Information regarding the individual Beneficial Owners of the business. Beneficial Owners are those who own, directly or indirectly, 25% or more of the equity interests of the business. This information is collected to help fight financial crime.

3. Registration documents from the state where you registered your business in addition to documentation regarding the type of business entity you own. Contact your local First Bank branch for further information.

First Bank currently supports: Apple, Google, and Samsung pay Digital Wallet services. Please visit our Digital Wallet page for more information regarding each service.

Client can register for eStatements whenever they initially register for Personal eBanking. After registration, they may access it by utilizing the Customer Service Option/Change Statement Delivery Method.

Clients are able to view paperless eStatements for up to 24 months at a time.

Client can register for eStatements whenever they initially register for Personal eBanking. After registration, they may access it by utilizing the Customer Service Option/Change Statement Delivery Method.

Client can register for eStatements whenever they initially register for Personal eBanking. After registration, they may access it by utilizing the Customer Service Option/Change Statement Delivery Method.

Monitor your online bank accounts for debits, credits, check orders, and new payees and accounts that you don't recognize. If something doesn't look familiar, contact the First Bank Service Center at 1-800-760-2265.

Monitor your online bank accounts for debits, credits, check orders, and new payees and accounts that you don't recognize. If something doesn't look familiar, contact the First Bank Service Center at 1-800-760-2265.

You are only able to view/hear an account if it is in an open status. If your account is at a zero balance or frozen, you will not be able to access this information online or through the Automated Telephone Banking system. Please contact our First Bank Service Center at 1-800-760-2265 option 2 for any questions you may have regarding not being able to hear/see an account.

First Bank policy states that your signature is required to update an address on your account. You may obtain an Authorization for Change form by visiting your local branch, through your eBanking secure mail message, or by contacting our First Bank Service Center at 1-800-760-2265 option 2.

You may request an Authorization for Change Form be mailed to you through eBanking. The account change is not complete until we receive the signed authorization form in the mail.

You may visit any local branch in person to close your account. Click here to find a branch closest to you. If you are not able to visit a branch in person, you may send a notarized letter to a branch indicating you would like the account to be closed and any remaining funds will be mailed to you.

First Bank currently supports: Apple, Google, and Samsung pay Digital Wallet services. Please visit our Digital Wallet page for more information regarding each service.

Client may register for the Mobile App by visiting www.first.bank and choosing the app links at the bottom of the website OR they may go to the app store on their mobile device and search for First Banks On the Go.

Yes! Clients can use both the Text Banking and the Mobile App at the same time.

Clients will need to use a web browser to log in with a temporary password. The Mobile App will not allow you to log in with a temporary password.

Clients who have had an account open for longer than 60 days are able to set up and use Mobile Deposit. Once the client has been registered for the appropriate amount of time, the option will appear and the client will follow the prompts and directions to use the service.

Knowing in advance how to get a mortgage is an essential first step in the home buying process. First Bank Mortgage is a trusted and experienced mortgage lender and can easily assist you throughout the process. Before you decide to purchase your first home, carefully assess your own financial situation. Whether you're married or single, you'll need to determine where you stand financially. For instance, do you know your credit score? What are your current balances on unsecured personal loans, like credit cards and student loans? First Bank Mortgage does offer several programs for first-time homebuyers needing little money down; however, strive to have cash on hand, or in reserves, to utilize for any potential down payment, utilities, moving expenses, new home furnishings, or unforeseen emergencies. To help guide you through the home loan process, contact a First Bank Mortgage Home Loan Advisor. One of our friendly team members can help you determine the type of mortgage and loan amount that's comfortable for you, based on your individual financial position.

A fixed rate mortgage is just that, it has a fixed interest rate. Meaning, the interest rate does not change throughout the life of your loan, allowing your principal and interest payment (P & I) to remain the same. However, with an adjustable rate mortgage, the interest rate may vary based on changes in market conditions (up or down). It's important to know there is usually a cap on adjustable rate changes, protecting the borrower from the rate (and the corresponding payment) going up too high. Since there's the potential for an increase in your payment to occur, an adjustable rate mortgage tends to come with a higher risk. Carefully assess your personal financial situation to determine which is right for you.

Yes, it's possible for your payment to change. If this occurred, it would be due to any fluctuations in the annual tax assessments to your property or any increase to your homeowner's insurance policy. Since both are paid monthly through your mortgage payment, any changes to either of these items would alter your payment. Please note, with a fixed rate home mortgage, your principal and interest payments will remain the same throughout the life of your loan.

It would be nice to wait for a lower rate; however, at the same time, the price of the home can also increase. If you are ready to buy, that is usually the time you should buy! First Bank is always ready to assist you in the most important purchase of your life - owning your own home. Feel free to call upon any of our loan advisors to answer your questions and put you on the road to home ownership!

This is a legally binding agreement between buyer and seller which, when accepted by all parties, confirms the purchase price of the property. Usually, the buyer places a small amount of money in deposit as good faith (called "earnest money"). You should not sign a sales contract unless you have reviewed it carefully and perhaps even had it reviewed by an attorney. A contract is often contingent upon many things, such as mortgage loan approval, inspections of well and/or septic systems, satisfactory building inspection, and termite inspection. You should make sure your own rights are protected.

There are many acceptable sources of funds that you can use for a down payment. The most common are: personal savings or checking account, gift from a family member, 401(k) account, and down payment assistance programs. A Mortgage Home Loan Advisor is there to assist you with these options and more.

A general rule of thumb for determining if you can qualify for a new mortgage is to use 33% of your gross monthly income for housing.  The housing payment includes the monthly principal and interest on the mortgage, plus the property taxes and homeowners insurance. It is a good idea to also consider all the monthly amounts for car payments, leases, and revolving credit cards, plus the new housing payment at 38% of your gross monthly income.  Our Mortgage Home Loan Advisors can easily assist you to ensure you are able to qualify for the home you are considering purchasing.

Getting a mortgage can seem a bit overwhelming.  Using our online application, you have the ability to expedite the process and easily upload all your banking and income documents. Your Mortgage Home Loan Advisor will help your home loan experience go smoothly.

While it seems like one extra unnecessary step, a pre-approval strengthens any offer you make once you have decided on a home to purchase.

Generally you will need enough funds for your down payment, closing costs and two months of your new payment in reserves.

You are only able to view/hear an account if it is in an open status. If your account is at a zero balance or frozen, you will not be able to access this information online or through the Automated Telephone Banking system. Please contact our First Bank Service Center at 1-800-760-2265 option 2 for any questions you may have regarding not being able to hear/see an account.

Clients may update their password by choosing the Forgot Password link or by contacting the First Bank Service Center at 1-800-760-2265.

Client can register for eStatements whenever they initially register for Personal eBanking. After registration, they may access it by utilizing the Customer Service Option/Change Statement Delivery Method.

Clients are able to view paperless eStatements for up to 24 months at a time.

Client can register for eStatements whenever they initially register for Personal eBanking. After registration, they may access it by utilizing the Customer Service Option/Change Statement Delivery Method.

Clients will need to use a web browser to log in with a temporary password. The Mobile App will not allow you to log in with a temporary password.

If the phone numbers listed are incorrect, please check your log in information for accuracy. If it is correct, please contact a First Bank Service Center Rep at 1-800-760-2265 to further troubleshoot this issue.

Verify that you are using the correct user ID and password combination. If the phone number doesn’t match when you attempt to do the One-Time Passcode (OTP), the chances are that one of the pieces (user ID or password) is not being entered in correctly.

Clients can view and change alert preferences by choosing the Customer Service/Manage Alerts option.

Client can register for eStatements whenever they initially register for Personal eBanking. After registration, they may access it by utilizing the Customer Service Option/Change Statement Delivery Method.

Clients are able to download up to 500 completed transactions or 45 days' worth of account activity for the following file types: Quicken, QIF (Microsoft Money or Quicken 2004 and previous), CSV (can be used by any spreadsheet program). *Note* QuickBooks is NOT supported on Consumer eBanking at this time.

People Pay allows the client to transfer money to other people or accounts the client is not attached to. External Transfer is used to transfer money between accounts the client is listed on as an authorized signer at a different financial institution.

There is a $0.50 transaction fee for all People Pay payments. External Transfers also have a $0.50 fee per transfer outside of First Bank. External Transfers coming INTO First Bank do not have a fee.

First Bank offers a variety of ways for you to invest and watch your money grow. Compare our consumer savings accounts and select the account that is right for you.

Savings and money market deposit accounts can be opened with as little as $100.

Federal regulations limit you to six transfers per month, by means of phone or other electronic means such as online or mobile banking, debit card, or by way of preauthorization to debit by a third party. There may be additional transaction limits imposed by the Bank.

Federal Regulation D limits the amounts of transfers which can be done on a savings or money market account. You are allowed up to 6 transfers out of your savings or money market account per statement cycle before an excessive transaction fee will be assessed. Please see your fee schedule for current pricing.

Monthly statements are mailed to customers with checking and/or money market accounts. Generally, customers with savings accounts are sent quarterly statements, while those customers with electronic activity will receive a monthly statement. Statements on IRAs are sent annually at year-end. Customers with certificates of deposits are not sent statements, though they do receive a notice when interest has been paid on their account or prior to the account maturing. Customers with multiple accounts may be eligible to receive a combined statement. This offers you the convenience of getting all your account information at one time.

Clients can use the following list of text commands:

Yes! Clients can use both the Text Banking and the Mobile App at the same time.

You are only able to transfer between business and personal accounts at the branch or through eBanking (if you are able to view both accounts under one log in). These types of transactions typically require a paper trail for auditing purposes and cannot be completed over the phone.

You may transfer funds to another financial institution by utilizing our People Pay feature in Bill Pay.

You may transfer funds into an account that you are not on by utilizing our Pop Money or Move Money features in Bill Pay or by visiting your local branch.

Federal Regulation D limits the amounts of transfers which can be done on a savings or money market account. You are allowed up to 6 transfers out of your savings or money market account per statement cycle before an excessive transaction fee will be assessed. Please see your fee schedule for current pricing.

People Pay can be used to send money to any individual or business with a U.S Bank account and email address or mobile number. Use People Pay to pay a friend for lunch, pay your rent or send money to your college student or babysitter.

People Pay gives you a safe and secure way to quickly and easily send payments online or from your mobile phone.

People Pay allows you to send money in one of the following ways:

• Deposit to bank account. If you know the contact’s account number and the routing and transit number of the financial institution where the account resides, you can deposit money directly into that account. Your money is delivered in 1-3 days.
• Email Address/Mobile number. Allow the contact to decide how they want to claim the money. We will send an email or text message to your contact with the instructions explaining how to claim the money
• PayPal. Send money instantly using PayPal. If you know the email address associated with the contact’s PayPal account, you can deposit money directly into that account.

Log into www.first.bank. Select People Pay from the ‘Pay and Transfer’ tab at the top of the home page and follow the enrollment instructions. People Pay can also be accessed by clicking on the People

Pay icon located in the ‘Money Center’.

Once enrolled in People Pay, you can access via your mobile device using the First Bank on the Go app (clients must enroll in the People Pay service through First Bank’s eBanking before it can be accessed through the First Bank mobile app).

A new contact can be added by accessing People Pay through First Bank’s eBanking or through the First Bank on the Go mobile app. You will need to provide the contacts information, such as name, email address or mobile number and bank account information (optional).

No. If the person you are sending money to is not registered for First Bank’s People Pay, they will receive and email or text to claim the payment. You can also send People Pay payments to recipients by entering their routing and account number or by using PayPal.

To send money using an email address or text message, you need the name and email address or mobile phone number of the recipient.

To deposit funds directly to a bank account, you need the recipient’s name, bank account number and bank routing number.
To send funds instantly using PayPal, you need the recipient’s name and email address associated with their People Pay account.

Payments sent using routing and account number or PayPal payments are received in one to three business days. Payments sent after 9:30 PM CT are processed the next business day. For example, if you use People Pay to pay your friend for dinner on Friday night at 10:00 PM CT, the payment is processed on Monday.

Payments sent using email or phone number are received one to three business days after the recipient claims the payment. Recipients have 10 calendar days to claim their payment.

If you send the payment using the recipients routing and account number or send via PayPal, the funds are debited immediately after you send the payment.

Payments made using email or phone number are debited from your account when the recipient claims the payment. If the recipient does not claim the payment after 10 calendar days, the funds are not deducted from your account.

Yes, there is a per transaction limit of $2,000 and a per business day limit of $4,000

Payments sent to a mobile number or email address can be cancelled by accessing People Pay through eBanking or the mobile app as long as the recipient has not claimed the payment. If the money has been claimed, you are unable to cancel.

Money sent using the recipients account information or PayPal cannot be cancelled.

Yes, payments can be tracked by accessing People Pay through the eBanking or the mobile app.

Yes, there is a .50 per transaction fee (only applies to successful transactions).

No, payments can only be sent to individuals with U.S. based financial institutions or credit unions.

The person receiving the money will be sent a notification to the email or phone number you entered in People Pay for the contact with instructions on how to claim it. You will be notified of the payment status to your primary email.

Recipients will follow the instructions sent in the text message or email address. The recipient will decide what account they would like their funds deposited into.

People Pay users, can set up a preference to have all incoming People Pay payments deposited into a single account. Once the recipient enables this feature, they will receive an email or text message indicating the incoming payment was automatically deposited into the selected bank account. This People Pay feature makes it faster and easier for recipients to receive their money.